Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 04/10/2024
Last Updated: 04/10/2024

At Blue Light Guardians, we strive to ensure that you are completely satisfied with your purchase of our blue light blocking glasses. However, if you are not entirely happy with your product, we are here to assist with returns and refunds.

This Refunds and Returns Policy explains the process, conditions, and timeframes for returning a product and obtaining a refund. Please read carefully, and feel free to contact us if you have any questions.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • It must be returned in the original packaging with all accessories, manuals, and any promotional items included.
  • You must initiate the return within 30 days from the date you received the product.

Note: Products that show signs of wear, damage, or alterations will not be eligible for return or refund.

2. Non-Returnable Items

We do not accept returns or issue refunds for the following items:

  • Gift cards
  • Personalized or custom-made products (if applicable)
  • Items that are damaged due to misuse or not following care instructions
  • Any product that has been used or is not in its original condition

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
    Send an email to [email protected] with the subject line “Return Request” and include the following details:
    • Your order number
    • The reason for the return
    • A photo of the product (if the product is damaged or defective)
  2. Wait for Return Authorization:
    Our customer service team will review your request and respond within 3 business days with return instructions. Please wait for a return authorization email before sending the product back.
  3. Prepare Your Return:
    Once authorized, carefully pack the product in its original packaging with all accessories and return it to the following address:Blue Light Guardians
    Buda Tomovica 69
    Niksic, Montenegro
  4. Ship the Product:
    Ship the product back to us using a trackable shipping service. You will be responsible for covering the shipping costs unless the return is due to a defect or mistake on our part.

4. Return Shipping Costs

  • If the Return is Due to Our Error:
    If you are returning the product because it arrived damaged, defective, or you received the wrong item, we will cover the return shipping costs. Please contact us, and we will provide a prepaid return label.
  • If the Return is for Other Reasons (e.g., change of mind):
    You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds Process

Once we receive and inspect your returned item, we will notify you via email. The inspection will take place within 5 business days of receiving the returned item.

  • Approved Refunds:
    If your return is approved, we will issue a refund to your original method of payment within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to reflect in your account.
  • Partial Refunds (if applicable):
    In some cases, only partial refunds may be granted, such as if the product is not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Shipping Costs:
    If the return is due to reasons other than a product defect or error on our part, we will refund the cost of the product, but shipping costs will not be refunded.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected] and we will provide further instructions on the exchange process.

7. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe, please check with your bank or payment provider. If you’ve done this and still have not received your refund, contact us at [email protected] and we will assist in resolving the issue.

8. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. We will require a photo of the damage or defect, and once verified, we will arrange for a replacement or full refund, including shipping costs.

9. Customer Support

If you have any questions or concerns about our Refunds and Returns Policy, please feel free to contact us. Our team is available to assist you during regular business hours.

10. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review this policy periodically.